Refund policy

100% Quality Guarantee (Damaged, Defective, or Misprinted Items)

If your item arrives damaged, shattered, misprinted, or with a manufacturing defect, we will replace it or issue a full 100% refund at zero cost to you. Simply email myurbantrendzs@gmail.com within 14 days of delivery with your order number and a clear photo of the issue—no need to mail back the damaged item.

Size Exchanges & Buyer's Remorse

Because every garment, mug, ornament, and piece of jewelry is custom-made to order specifically for you, we cannot accept general returns or free size exchanges due to buyer's remorse or ordering the wrong size. Please review the sizing chart included on each apparel listing carefully before checking out.

Order Cancellations & Address Changes

Orders enter automated production within 12 hours of checkout. If you need to update your shipping address or cancel an order, please email myurbantrendzs@gmail.com within 12 hours of purchase.